Partner Terms and Conditions for Hosts – ferienhausliebe
1. Scope and Role of ferienhausliebe
1.1. These terms govern the cooperation between ferienhausliebe (“Platform”) and the respective host (“Host”).
1.2. Ferienhausliebe operates a curated platform for the presentation and booking of selected holiday accommodations and provides curated presentation and service offerings.
1.3. Ferienhausliebe is not a tour operator and not a legal representative of the host.
1.4. Ferienhausliebe provides a technical infrastructure as well as marketing and service offerings.
2. Scope of Services by ferienhausliebe
2.1. ferienhausliebe offers, in particular:
Curated presentation of the accommodation
Editorial preparation (texts, image selection)
Visibility via website and selected channels
Provision of booking infrastructure
Technical integration of payment processing
2.2. Ferienhausliebe does not undertake operational management of the accommodation and is not involved in the execution of the stay.
2.3. Ferienhausliebe does not provide payment services requiring authorization under PSD2.
3. Conclusion of Contract and Booking Confirmation
3.1. The accommodation contract is concluded exclusively between the host and the guest.
3.2. The host decides on the acceptance of booking inquiries.
3.3. The host commissions ferienhausliebe to technically transmit booking confirmations on behalf of the host.
3.4. In this regard, ferienhausliebe does not act as a representative in the legal sense, but exclusively as a technical transmitter of the host’s declaration.
3.5. The host ensures that only bookings that comply with their specifications (availability, prices, conditions) are confirmed.
3.6. The presentation of accommodations on the platform does not constitute a legally binding offer. A binding booking is only created with the host’s explicit booking confirmation, which can be technically transmitted by ferienhausliebe.
4. Prices, Availability, and Content
4.1. The host is solely responsible for:
Setting of prices
Maintenance of availabilities
Accuracy of all information about the accommodation
4.2. The host ensures that all content (texts, images, and information) is correct and up-to-date.
4.3. Ferienhausliebe reserves the right to editorially adapt content without changing its essential meaning.
4.4. Availability and Technical Transmissions
Despite careful maintenance of content, technical transmission errors, synchronization discrepancies, or short-term changes in availability and prices may occur in individual cases.
A binding reservation is not finalized until the host has confirmed availability and the guest has made the payment due during the booking process within the specified time frame. If the deposit option described in Section 5.6 is offered for the reservation, successful payment of the required deposit is sufficient. The subsequent payment of the balance does not affect the accommodation contract that has already been concluded.
ferienhausliebe assumes no liability for technical errors outside its sphere of influence, particularly in connection with external calendar, payment, or booking systems.
4.5. Visitor’s tax, security deposit, and local fees
If local tourism fees, a security deposit, visitor taxes, or similar charges apply, these are determined and collected by the respective accommodation provider.
Payment is made – unless otherwise specified – directly to the host on-site or as part of the booking process.
ferienhausliebe has no influence on the amount or the local legal requirements of these levies.
5. Payment Processing (Stripe / PSD2)
5.1. Payment processing is handled exclusively through external payment service providers, specifically Stripe or Stripe Connect.
5.2. The host is the payee of the amount corresponding to the accommodation price set by the host. Ferienhausliebe is the payee of the service fee incurred in accordance with Section 6.
5.3. Payments are processed exclusively through the external payment service provider Stripe or Stripe Connect. Ferienhausliebe does not accept or hold customer funds itself. The payment service provider distributes the respective payment portions to the designated payees in accordance with the specified payment breakdown.
5.4. The host undertakes to set up and maintain a corresponding account with the payment service provider.
5.5. The payment service provider distributes the payment directly to the respective payees according to the specified payment allocation.
5.6. Down Payment and Balance Due
The payment terms are transparently displayed in the respective booking process.
If the deposit option is offered for the respective accommodation, the guest initially pays 20% of the total price shown during the booking process at the time of booking. The remaining 80% is generally due at the end of the free cancellation period applicable to the accommodation. If this date is less than 14 days before arrival, the remaining balance is due no later than 14 days before arrival.
The cancellation policy established by the host remains unaffected by this.
For last-minute bookings made after the due date for the final payment, the full amount is due immediately.
The remaining payment will be requested through the payment service provider used by ferienhausliebe, specifically Stripe or Stripe Connect.
5.7. Payment Deadline and Failure to Pay
The deadline specified during the booking process or in the payment request applies to each payment due. If a remaining balance due is not paid within 24 hours of the payment request, the guest will receive a payment reminder and an additional 24 hours to pay. If payment is still not received within this grace period, the reservation will be canceled and the reserved period will be made available again. The consequences for payments already made are governed by the cancellation policy applicable to the reservation.
5.8. The host agrees to the payment processing used by ferienhausliebe and displayed in the booking process.
6. Service Fee
6.1. For bookings made through ferienhausliebe, the service fee is currently 15% of the total price paid by the guest.
6.2. The service fee is paid by the guest, is already included in the total price displayed during the booking process, and is processed through the payment service provider. It is not added to the displayed total price afterward.
The host continues to set the price for their accommodation themselves. Based on this, Ferienhausliebe automatically calculates the total price for the guest so that 15% of this total price is allocated to the service fee, and the accommodation price set by the host—subject to the payment service provider’s fees—is paid to the host.
Example: If the host sets the accommodation price for a stay at €1,000.00, the total price displayed to the guest is €1,176.47. Of this amount, €176.47 is the ferienhausliebe service fee (15% of the total price) and €1,000.00 is the accommodation price set by the host.
6.3. The host receives their specified accommodation price minus applicable payment service provider fees and, if applicable, other technically related transaction costs.
6.4. Hosts do not incur any registration, membership, or commission fees. The only fees incurred are those charged by the payment service provider Stripe for payment processing (currently, for example, 1.5% + €0.25 per successful card payment within the European Economic Area—for more information: [Pricing and Fees | Stripe](https://stripe.com/de/pricing)).
6.5. Taxes and Billing
Regardless of the fact that the platform service fee is economically borne by the guest, ferienhausliebe prepares the necessary billing documents according to the respective payment and processing model used.
The billing documents serve as transparent documentation of ferienhausliebe’s platform and service offerings.
Each party remains solely responsible for the tax treatment and declaration of its revenues, fees, and any applicable VAT in accordance with the respective applicable legal provisions.
If both parties are located within the EU internal market and have a valid VAT identification number, billing will be carried out according to the reverse-charge procedure (§ 13b UStG).
In this case, the host owes the VAT in their own country.
The host undertakes to provide a valid VAT identification number, if available, and to promptly notify of any changes to their VAT situation.
6.6. Cleaning Costs and Payment Processing
Any cleaning costs are factored into the accommodation price set by the host and are clearly displayed to the guest during the booking process.
Payment processing is carried out via the payment service provider used by ferienhausliebe (e.g., Stripe). Transaction and payment service provider fees may apply.
If the host expressly wishes, cleaning costs can be excluded from online payment processing. In this case, the cleaning costs are paid directly on-site by the guest to the host. The host is obliged to clearly inform the guest about this before the booking is completed.
7. Host Obligations
7.1. The host undertakes to:
provide the accommodation as described,
duly fulfill bookings,
comply with legal requirements, and
respond to inquiries and bookings promptly.
7.2. The host is responsible for:
communication with the guest,
key handover, and
the execution of the stay.
7.3. The host ensures that they are authorized to rent out the property.
8. Cancellations and Conditions
8.1. The host determines the cancellation conditions themselves.
8.2. These must be transparently displayed in the booking process.
8.3. The host is responsible for determining the terms and handling cancellations in accordance with the cancellation policy they have established. The technical processing of payments and refunds is handled in accordance with Section 5 through the payment service provider used by ferienhausliebe. This is technically facilitated via the Stripe integration.
8.4. Insofar as a payment claim against the guest remains according to the cancellation conditions set by the host, the platform service fee attributable thereto also remains.
9. Subsequent Bookings
Guests referred via ferienhausliebe are considered part of this cooperation for the first booking.
Subsequent stays can then be handled directly between the host and the guest, unless a different agreement has been made.
10. Liability
10.1. The host is liable for:
the execution of the stay,
the accuracy of the information, and
damages related to the accommodation.
10.2. Ferienhausliebe is exclusively liable for its own breaches of duty within the scope of the service platform.
10.3. Any liability of ferienhausliebe for the host’s services is excluded.
10.4. Ferienhausliebe is not liable for damages or incidents related to the stay, accommodation, or services of the host, unless there is an intentional or grossly negligent breach of duty by ferienhausliebe.
10.5. Ferienhausliebe is not liable for loss of profit or indirect damages.
10.6. Additional rental agreements, house rules, security deposit agreements, or damage agreements may be entered into between the host and the guest immediately after the booking is confirmed. These agreements are made exclusively between the host and the guest. Ferienhausliebe is not involved in these agreements and assumes no responsibility for them.
11. Term and Termination
11.1. The cooperation begins with the listing of the accommodation on the platform.
11.2. Both parties can terminate the cooperation at any time with 14 days’ notice.
11.3. Already confirmed bookings remain unaffected by this.
12. Brand Presence and Content
12.1. The host grants ferienhausliebe the right to use provided content for presentation and marketing purposes.
12.2. Ferienhausliebe pursues a curated approach and reserves the right to select or reject accommodations.
13. Final Provisions
13.1. German law applies.
13.2. The place of jurisdiction is – as far as legally permissible – the registered office of ferienhausliebe in Bremen.
13.3. Should individual provisions be or become invalid, the validity of the remaining provisions remains unaffected.
Bremen, August 2026
ferienhausliebe